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Sorry, but
we are unable to accept bookings from All Male/All Female or
Mixed Groups under 30 years of age. Family Bookings must include
a responsible adult member who is at least 25 years of age.
The Key to the caravan are not usually available until 2 pm on
the day of your arrival. Check-in is at East Gate. Here you will
be given the key to the caravan and passes into the complex. If
you arrive early, you are welcome to use all the facilities on
the Butlins complex until the holiday home is ready for you.
In order that the caravan can be checked and made available for
the next booking, we would kindly request that you vacate the
caravan by 10 am on the day of departure.
The caravan will be cleaned at the end of your stay. However, we
would respectfully request that you leave the caravan in a
reasonably clean and tidy condition. All dishes, etc, must be
washed up and put away and unused food & drink removed from the
fridge/freezer and cupboards.
OUTDOOR SHOES ARE NOT TO BE WORN INSIDE THE CARAVAN.
SHOULD ANY SPILLAGE OR SICKNESS OCCUR ON THE CARPET OR
UPHOLSTERY, PLEASE USE THE CARPET SPRAY CLEANER PROVIDED TO
REMOVE OR MINIMISE STAINING. THIS CAN BE FOUND IN THE CUPBOARD
BENEATH THE KITCHEN SINK.
FOR STUBBORN STAINS AND IN ALL CASES OF SICKNESS, WE WILL
NEED TO GET THE CARPET CLEANED AT A COST OF £25. THIS WILL BE
DEDUCTED FROM THE SECURITY DEPOSIT.
The
hirer is responsible for all members of the party and must make
good any losses, breakages or damage to the caravan or its
contents during their stay. We do request a security deposit of
(but not limited to) £100, which is refundable within 14 days of
departure (subject to no damages, etc). This is payable at the
time of paying the final balance, and we reserve the right to
deduct the cost of any loss, damage, excessive cleaning, etc, at
our discretion.
This cheque will not be cashed unless there is damage to the
caravan.
In the unlikely event of any loss or damage found upon your
arrival, this should be reported immediately by telephoning JOHN
or SUE on 01634 682154 or 07770943075 or 07834857248, otherwise
you may be held responsible.
Please observe young children with crayons, etc, as drawing on
the walls of the caravan will result in a specialist clean or
redecoration, which will be charged for from the security
deposit.
For the comfort of our quests, all mattresses and pillows are
covered with soft, noise free protectors. Please do not remove
these. If they are removed, any soiled items will need to be
replaced from the security deposit.
Towels and bed linen are not provided. We will provide pillows
and duvets, but not sheets, duvet covers, pillow cases, towels
or tea towels.
Should you book your holiday 8 weeks or less before the start
date, the full amount will be due.
Butlins is a family holiday park and anyone whose unreasonable
conduct causes a nuisance may be asked to leave, forfeiting the
rest of their holiday.
Please
note that the booking deposit is non-refundable. We
reserve the right to re-let the caravan if the final balance is
not received by the due date confirmed.
The price
of your holiday includes passes into the Butlins complex (with
the exception of the Spring Harvest and Elim Events). Details of
how to collect the passes and caravan keys will be sent to you
upon receipt of the full holiday amount.
If you should lose the keys, a charge of £95 will be made to
replace the caravan lock and keys
Any changes to the advertised entertainment or facilities, on
the resort, are beyond our control, and we cannot accept any
responsibility for this.
Should your accommodation become unavailable due to
circumstances beyond our control, and we are unable to find
comparative accommodation for you, a full refund will be given.
We cannot accept liability for the loss or damage of any
personal items. We recommend that you purchase some form of
holiday insurance if you require it, as there is no insurance
included in the price of your holiday.
SMOKING OR
PETS ARE NOT PERMITTED IN THE CARAVAN. IF THIS RULE IS NOT
ADHERED TO, YOU WILL BE ASKED TO VACATE THE CARAVAN WITH NO
REFUND
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